Shipping policy
We pack every order by hand in Barcelona and put it in good hands: we ship with Mail Boxes Etc., who take the parcel from our door to yours and help us sort out anything that comes up along the way.
What it costs
| Destination | Price |
|---|---|
| Mainland Spain | €5.90 · free on orders of €50 or more |
| Balearic Islands | €15 |
| European Union | €15 |
| United States, Canada, Switzerland and Norway | €40 |
EU countries we ship to: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Portugal (except the Azores and Madeira) and Sweden.
The exact cost appears in your cart before you pay. No surprises afterwards.
Where we don't ship (for now)
We don't ship to the Canary Islands, Ceuta, Melilla or any country not on the list. If you're outside our zones and would like one of our soaps, write to us at info@sabaterhnos.com and we'll find a way.
When it leaves and when it arrives
Orders placed before 1 pm on a working day leave the same day. Orders placed at the weekend or on a public holiday leave the next working day.
| Destination | Delivery time |
|---|---|
| Mainland Spain | 1 to 3 working days |
| Balearic Islands | 2 to 4 working days |
| European Union | 3 to 5 working days |
| United States, Canada, Switzerland and Norway | 7 to 10 working days |
Around Black Friday, Christmas and other busy dates, delivery can take a little longer. If it's a gift for a set date, allow some extra time.
Tracking
When your parcel leaves, the carrier emails you the tracking number. If you can't find it, check your spam folder.
Shipping outside the European Union
Parcels to the United States, Canada, Switzerland and Norway go through customs. Any duties and taxes charged by the destination country are paid by the recipient and collected by the carrier on delivery.
Check your address
Check your details in the confirmation email. If anything is wrong, write to us as soon as possible: once the parcel is on its way, we can no longer change the address.
If you're not at home
The courier tries twice. After that, the carrier will contact you to arrange another delivery or a pickup point. If the parcel comes back to us because of an incorrect address or because nobody collects it, the cost of sending it again is yours.
When it arrives
If the parcel arrives damaged or something isn't right, write to us at info@sabaterhnos.com with a photo and we'll sort it out.
Questions? info@sabaterhnos.com · +34 933 019 832