Terms of Service
These terms and conditions regulate access to and use of the website www.sabaterhnos.com (hereinafter, the Website) owned by SABATER HNOS FÁBRICA DE JABONES SL with Tax ID No.: B44619815 and registered office at Pl. Sant Felip Neri 1, local (08002) Barcelona, as well as the services and products offered by Sabater Hnos. Fábrica de jabones on its Website.
Any communication with Sabater Hnos. Soap Factory can be directed to the registered office, or to the email address info@sabaterhnos.com
For questions regarding orders, exchanges, or returns, please email info@sabaterhnos.com.
PREVIOUS
These are the Terms and Conditions that govern the contractual relationship for the purchase of products that Sabater Hnos. Soap Factory offers on its Website.
The Terms and Conditions of sale described below exclusively govern the contractual relations between any user of the Sabater Hnos. Fábrica de jabones Website (hereinafter referred to as "Customer") and the seller, which is the Sabater Hnos. Fábrica de jabones brand (hereinafter referred to as "SABATER HNOS." or also as "We").
1. OBJECT
The purpose of these Terms and Conditions of Purchase is the supply by SABATER HNOS. of the products offered on its Website, in exchange for a fee.
2. ENTRY INTO FORCE
These Terms and Conditions, together with your order confirmation, constitute the contract between SABATER HNOS. and the Customer for the supply of products. No other Terms and Conditions shall apply.
The Client will be deemed to agree to the general conditions set forth in this text from the moment they acknowledge that they have read and agree to these Terms and Conditions.
3. PLACE AN ORDER
To place an order, the Customer must be of legal age.
The Customer must complete the entire purchasing process and make payment using any of the systems provided on the Website.
By placing your order, you are making us an offer to purchase the products you have selected in accordance with these Terms and Conditions.
When the Customer places their order, we will notify them by issuing an order confirmation. We will send their confirmation and order number by email, provided they have provided their email address in their personal data form. If we are unable to accept their order, we will contact them to inform them using any of the contact methods they have provided in their order.
Although we will make every effort to supply you with the products listed in your order confirmation, there may be occasions when we are unable to supply such products due to, for example, such products not being in stock.
4. SUPPLY OF YOUR PRODUCTS
We will supply you with the products indicated in your order confirmation, in accordance with these Terms and Conditions.
5. PRODUCT INFORMATION
We pay great attention to providing information regarding the essential characteristics of our products through technical descriptions and photographs illustrating the products. All of this is done within the limits of technology and in compliance with the highest market standards.
6. PRICES
The price of each product will be clearly stated on the Website. The price and conditions of the products offered may vary, but in any case, the price and conditions in effect at the time of the order will always apply to the Customer.
We reserve the right to charge for the order from the moment it is received.
The sales prices indicated on our Website include VAT.
Shipping service fees are not included in the product prices. Shipping service fees are the Customer's responsibility and will be added to the total price of the selected products. You will be informed of these fees before confirming your order and completing the ordering process.
We reserve the right to change our prices at any time. However, we are committed to applying the current rates indicated on the portal at the time the Customer places their order.
7. AVAILABILITY
Please note that orders will be shipped within the limits of available stock. If an item ordered is out of stock, we will contact you as soon as possible (from the date you placed the order) to inform you of the timeframe within which we will be able to ship your product(s). If you are not willing to wait, you may request a refund of the amount you paid for that item.
If any of the products in your order are unavailable once invoiced, we undertake to send the Customer the available products and will refund the unavailable product.
8. PAYMENT FOR PRODUCTS
SABATER HNOS. offers the following payment methods to the Client:
Visa, MasterCard and Paypal.
If the purchase was made by a final consumer or a business, the corresponding invoice will be issued. Both will include a breakdown of the Value Added Tax and shipping costs.
9. DELIVERY OF PRODUCTS
We will send the Customer's products to the delivery address provided on their personal data form.
On the Website, specifically in the shopping cart, the shipping cost amount is indicated before the purchase is made.
We will deliver the product once we have verified that the payment has been successfully processed.
We understand hours and days as working hours and days, excluding Saturdays, Sundays, and holidays. If, for any reason attributable to SABATER HNOS., this deadline is exceeded, we will notify the Client of the incident and propose alternative solutions.
The Customer agrees to ensure that they or another designated person are present at the indicated address to receive the package. If they are not present the first time, the carrier will insist a second time and attempt to contact the Customer to arrange delivery. If the order is still not delivered, it will be returned to us, with the Customer being reimbursed for the payment less the shipping or return shipping costs, which will be the Customer's responsibility.
10. PRODUCT WARRANTY
All products offered by SABATER HNOS. are guaranteed. We promise to replace them with a new one or issue a refund if any of our products are defective within 14 days of delivery. In this case, all costs of returning the product and shipping the new one will be borne by SABATER HNOS.
11. THE RIGHT TO RETURN AND EXCHANGE PRODUCTS
SABATER HNOS. offers a flexible return policy. Therefore, even if the products purchased by the Customer are received in perfect condition, if the Customer is not satisfied with any of them, they may exchange or return them. In the event of a return, the Customer will receive a refund of the price of the products within 14 business days of receipt by SABATER HNOS. If the Customer wishes to exchange them, they must pay the difference if the price of the returned product is lower than the new one. If, on the other hand, the returned product is worth more than the new one, SABATER HNOS. will refund the difference within the following 14 days. In all cases, the Customer will be responsible for the return shipping costs.
In addition, for the return to be accepted by SABATER HNOS.:
Products must be returned within 14 business days from the date the Customer receives the order.
Products must be returned in their original box/packaging. If the product is wrapped in paper, the paper must not have been opened.
The products must not have been used.
12. CUSTOMER SERVICE
If you wish to contact our Customer Service, please write to us at info@sabaterhnos.com
13. OBLIGATIONS OF SABATER HNOS. AND THE CLIENT
SABATER HNOS. undertakes to provide the Client with all necessary information regarding the products it offers, as well as orders. SABATER HNOS. is not liable for the failure to comply with these terms and conditions in the event of force majeure or an unforeseen event, whether caused by the Client or a person not involved in the contract.
The Customer agrees to complete the order forms and their fields according to the instructions provided. SABATER HNOS. will protect the data in accordance with the law. The Customer also agrees to pay the price of the product, including applicable taxes and shipping costs.
We remind you that it is advisable to keep a copy of the data contained in the purchased products. SABATER HNOS. is not responsible for any loss of data, files, or, in general, any damage resulting from a failure by the Customer to back up the data contained in the purchased products.
SABATER HNOS. is not responsible for any consequences that may arise from improper use of the products sold on its website.
14. COMMENTS
All reviews submitted by customers are reviewed by the marketing team. If the reviews submitted violate the law, ethics, or moral standards (abusive advertising, defamation, insults, out-of-context comments, etc.), SABATER HNOS. reserves the right to reject or modify them.
15. PROTECTION OF PERSONAL DATA
The personal data that the Client must provide us is essential for sending orders and issuing invoices. Failure to provide this data will automatically result in the cancellation of orders. By registering on the website, the Client agrees to provide us with valid personal data, data that allows SABATER HNOS. to provide the service and correctly identify the registered Client, as well as to send information and advertising about the various products and offers that SABATER HNOS. may have on its Website.
16. INTELLECTUAL PROPERTY
All content on the SABATER HNOS. website (illustrations, text, names, images, videos) is the property of SABATER HNOS. Any partial or total reproduction of the content by any means and on any medium is subject to prior express authorization from SABATER HNOS.
17. APPLICABLE LAW AND JURISDICTION
This contract will be interpreted and governed in accordance with current Spanish and European legislation.
These General Conditions are governed by Spanish law. The parties submit, at their discretion, to the courts and tribunals of the user's domicile for the resolution of disputes and waiving any other jurisdiction.
18. MODIFICATION OF THE GENERAL CONDITIONS
SABATER HNOS. reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the Terms and Conditions of Use. Customers will always have these Terms and Conditions visible and freely accessible for any queries they may have. Customers must carefully read these Terms and Conditions of Use each time they access the website. In any case, acceptance of the Terms and Conditions of Use will be a prior and essential step to contracting any service available through the Website.